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Aspiring Expert
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Message 1 of 5

Strange

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I have logged in to an option for existing BT customers that lets me choose a new package option for Infinity 2.  What is strange these options range from £53.99 down to £29.99 for virtually the same packages, except that they range from 12 month to 24 month length.  They are all unlimited and have the option to add unlimited calls.   I am a bit nervous of trying these options in case I mess up my existing package.    

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Strange

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You are best to call the Options Team on 0800.800.030. You can then sort out a deal that will suit you.

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Aspiring Expert
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Message 3 of 5

Re: Strange

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I am not sure the options team will offer these options.  The strange thing is I can choose £56.49 on a 12 month contract or £33.99 also on a 12 month contract.  Both have exactly the same specification.  There are about 30 options in total, but who in their right mind would choose any of the expensive ones? 

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Aspiring Expert
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Message 4 of 5

Re: Strange

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As expected, I rang Options, but they couldn't offer me the deal I had seen online.  However they stayed on the telephone while I took the online offer to make sure it went through OK. 

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Aspiring Expert
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Message 5 of 5

Re: Strange

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Just an update.  When I spoke to Options he expressed surprise at the link I had found and he said he would pass the information upline.  This morning I found that the link had disappeared and been replaced by a single more expensive option. 

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