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Aspiring Contributor
Message 1 of 3

Sudden increase in bill

Really hoping someone can help me out with my billing....

I was paying £36 a month for unlimited broadband and weekend and evening calls. In December I was moved onto a deal whereby this would change to £27. Needless to say I have never paid this amount yet, and in January my bill was increased to £62. Given the deals that are available with other providers I find this a ridiculous amount to be paying. My main concern is that I fail to see where this increase has come from, given that I have unlimited broadband and a landline that is used pretty sparingly.

I have contacted BT a couple of times by phone regards this, but I really haven't got very far and feel like I banging my head off a wall at times, especially when I am told that the reason for the increase is due to an increase in my usage (on an unlimited Internet package!?). Then I will be told not to worry as the bill will be recalculated come the next billing period, but I have little to no confidence that my bill will come down to a satisfactory rate after this.

Is there an e-mail address that I can use to have someone check over my billing, as I have not gotten very far by phone/live chat.

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Distinguished Sage
Message 2 of 3

Re: Sudden increase in bill


I am sorry to see you are having problems

I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them

They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress

They are a UK based BT specialist team who have a good record at getting problems solved

This is a customer to customer self help forum the only BT presence here are the forum moderators

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Distinguished Guru
Message 3 of 3

Re: Sudden increase in bill

Doesn't it say on your bill what BT are charging you for?  Every phone bill I've had for years has itemised phone, broadband and BT Vision usage, so I know exactly what they are billing me for.