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Message 1 of 4

Superfast Fibre 1 Unlimited on bill up to March 20 - changed name to Fibre 1 in April 20 bill.

Bit of a weird question, I'm having a bit of an issue. ( long story - with speeds re contracting etc)

So,  I just wanted to ask anyone who can access their bills and were on Superfast Fibre 1 Unlimited in March 2020 did the name on their bill also change to Fibre1 on their April 2020 bill?

In my case:

2013 contracted to Unlimited BT Infinity 1

Sometime in 2018 changed name to: Superfast Fibre 1 Unlimited 

April 2020 changed to Fibre 1  

When it changed I was still out of contract and the price or anything didn't change. 

I want to check that it was not just me. That was also the bill with the BT sport credit on (for me anyway). 

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Message 2 of 4

Re: Superfast Fibre 1 Unlimited on bill up to March 20 - changed name to Fibre 1 in April 20 bill.

It's literally a rebrand of the package name, nothing else. BT have changed the name of the package & it's changed on your bill there's nothing else to it

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Message 3 of 4

Re: Superfast Fibre 1 Unlimited on bill up to March 20 - changed name to Fibre 1 in April 20 bill.

Thank you.

I thought it maybe, just wanted to check, so I can rule out it having anything to do with my lowering Speeds.

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Message 4 of 4

Re: Superfast Fibre 1 Unlimited on bill up to March 20 - changed name to Fibre 1 in April 20 bill.

yes  just an add on to your package and nothing to do with increasing/reducing connection speed

https://www.bt.com/help/broadband/learn-about-broadband/bt-halo/what-is-bt-halo-and-how-can-i-get-it...



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