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rab123
Aspiring Contributor
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Message 21 of 28

Re: Superfast Fibre 2 Unlimited installation problems

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Update - The hub is still flashing purple & the Openreach appointment for this afternoon has reappeared on the fault tracking
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rab123
Aspiring Contributor
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Message 22 of 28

Re: Superfast Fibre 2 Unlimited installation problems

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Update - Fault tracking says engineer visit complete. It's still not working and flashing purple, I'm going to have to call BT Again.
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Keith_Beddoe
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Distinguished Sage
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Message 23 of 28

Re: Superfast Fibre 2 Unlimited installation problems

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

I cannot understand why you have not been sent another home hub, in case the one you have is faulty. This should have been sorted long ago, by an actual visit to your house, with someone with a spare hub, to prove where the fault is.

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RobbieMac
Moderator
Moderator
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Message 24 of 28

Re: Superfast Fibre 2 Unlimited installation problems

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Hi @rab123

Thanks for posting back.

I'm really sorry for the time it's taking to get your broadband connected.  I've sent you a private message with instructions on how to send us over your details and we'll check what's causing the hold up.

Cheers,

Robbie

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rab123
Aspiring Contributor
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Message 25 of 28

Re: Superfast Fibre 2 Unlimited installation problems

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Smiley Very Happy Yay! An Openreach engineer came this morning and has fixed it. It hadnt been connected to the fibre at the cabinet. I now have a steady blue light on my home hub.
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Keith_Beddoe
Distinguished Sage
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Message 26 of 28

Re: Superfast Fibre 2 Unlimited installation problems

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Excellent Smiley Happy

A commisioning error, which should not happen in theory.

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StuartH
Moderator
Moderator
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Message 27 of 28

Re: Superfast Fibre 2 Unlimited installation problems

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Hi @rab123

Thanks for posting back. Really good to hear that the engineer got you connected this morning and you have a blue light on the hub 🙂

Stuart

 

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Gary_C
Expert
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Message 28 of 28

Re: Superfast Fibre 2 Unlimited installation problems

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Quote "Tells me landline is fine but broadband needs something doing somewhere else."

 

He wasn't wrong then !

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