I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
I cannot understand why you have not been sent another home hub, in case the one you have is faulty. This should have been sorted long ago, by an actual visit to your house, with someone with a spare hub, to prove where the fault is.
Thanks for posting back.
I'm really sorry for the time it's taking to get your broadband connected. I've sent you a private message with instructions on how to send us over your details and we'll check what's causing the hold up.
A commisioning error, which should not happen in theory.
Quote "Tells me landline is fine but broadband needs something doing somewhere else."
He wasn't wrong then !