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DaveS61
Beginner

on ‎07-12-2025 9h20

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Message 1 of 2

Swapped to EE then double billed ?

When I rang up to renew my contract I was encouraged to switch to EE, which I knew was part of BT so was okay with.

What I can't understand is that my final bill from BT for £50.95 covered the period 5th November to 4th December but I've also been charged £35.99 by EE for the period 7th November to 6th December.

Is there a logical explanation ?

Thanks 

Dave 

 

 

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Katie_B
Moderator
Moderator

on ‎07-12-2025 13h51

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Message 2 of 2

Re: Swapped to EE then double billed ?

Hello @DaveS61. 

Thanks for coming here. 

I would recommend giving us a call so this can be looked into by our customer care team. 

The team have account access and will be able to process any refunds required. 

Katie

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