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broadbandplease
Aspiring Contributor
606 Views
Message 1 of 31

Swiched to bt, two failed activations, completely without broadband, please help

Hello,

 

I placed an order to switch to bt from sky on 03/11/15 and really wish I hadn't, had a terrible time with BT about 7 years ago, but hoped things had improved and it seems not.

 

> Switchover was due on 17/11/15, sky went off and BT did'nt come on, after many phone calls, I was told two days later that the 'order had failed due to failure in the system', after speaking to someone in the cancellations department I was given a new date of 24/11/15, I was promised during three calls on that day that it would be active by midnight, of course I didnt believe them and of course nothing came on..Now I am being told I will get an update on 30/11/15, not an activation but an update..

 

How is this acceptable?

 

I am completely without brodband, and have no real reason why or when I will have it.

 

Also, I signed up taking into account the sainsburys voucher which I hoped to get for christmas, but am now told i cannot claim it until my broadband is active. Who can I speak to to speed this up once my broadband is active (if ever)?

 

I have the feeling there isnt an actual problem simply that BT is simply commited to signing up as many people as possible without being able to provide service..but who knows..

 

 

 

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30 REPLIES 30
Distinguished Sage
Distinguished Sage
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Message 2 of 31

Re: Swiched to bt, two failed activations, completely without broadband, please help

see if mods can help and they will post here



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broadbandplease
Aspiring Contributor
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Message 3 of 31

Re: Swiched to bt, two failed activations, completely without broadband, please help

What do I need to do to see if mods can help? Thanks

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SuperSajuuk
Aspiring Expert
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Message 4 of 31

Re: Swiched to bt, two failed activations, completely without broadband, please help

The mods will post a contact link when they see this post. Imjolly's message was simply letting you know that he had asked the mods to assist you. 🙂
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broadbandplease
Aspiring Contributor
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Message 5 of 31

Re: Swiched to bt, two failed activations, completely without broadband, please help

 ok, thanks

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Moderator
Moderator
586 Views
Message 6 of 31

Re: Swiched to bt, two failed activations, completely without broadband, please help

Hi broadbandplease and welcome.

 

I'm really sorry there's been a delay getting you activated. Your best option would be to contact our order team who will own the complaint until resolution. I'll drop you a PM now with a link where you can chat them online. Once you've done that post back and let us know how you get on.

 

Cheers

 

David

Community ModeratorDaveM
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broadbandplease
Aspiring Contributor
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Message 7 of 31

Re: Swiched to bt, two failed activations, completely without broadband, please help

pm received. thanks. will update here

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Highlighted
IBB
Beginner
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Message 8 of 31

Re: Swiched to bt, two failed activations, completely without broadband, please help

Once I'd spoken to someone via webchat and it was shunted along to the UK team, I got some honest straight-up answers from a chap who actually knew what he was talking about (and openly groaned at the incompetence of previous contacts), so good luck with this Smiley Happy

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broadbandplease
Aspiring Contributor
552 Views
Message 9 of 31

Re: Swiched to bt, two failed activations, completely without broadband, please help

Ok, I have just spoken with someone, who didnt go into technical details etc..but did tell me that the 'work' has been done and that they had grabbed me the next activation date available being 01/12/15..

 

She is also going to give me a call back on Wednesday to make sure it came on, and is going to see if she can help with my sainsburys voucher...

 

The guys in india just seem to lie or make things up, so hopefully this is for real.

 

Thanks david for the link,

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broadbandplease
Aspiring Contributor
549 Views
Message 10 of 31

Re: Swiched to bt, two failed activations, completely without broadband, please help

Whilst I am here...

 

I can see a bt wifi with fon signal in my wireless. I am supposed to be able to use this right? It's a pretty strong signal, so maybe its a neighbour...I can connect to the signal, but then no webpages actually load so it seems no actual connectivity.. Can anyone help?

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