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Dannirenske
Newbie
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Message 1 of 2

Switching providers

I am not very happy, I had a bill from BT Jan 28th, I told them on the 29th I was switching to a different provider and would need a final bill as the 28th Jan one was precalculated to April 2013 and I didn't want to pay for a service I wasn't going to be using.  they told me they would send a bill once everything had been switched.  24th feb new provider confirmed they had taken over the line...still no bill! BT put restrictions on my phone and called me most evenings asking me to pay, I explained each time to them that I was awaiting a final bill one caller even hung up on me when I said this!!!

I have now paid the bill to lift the restrictions in the hope to get a refund of March and April!!  Not Good!

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Switching providers

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.

 

They can be contacted using this link BT Care Team

 

They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.

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