Switching to another provider

[iniltous]

BeFibre are an Alternate Network, so no discussion about them on this forum is appropriate, as far as price increases etc you would need to consult them or possible if they have a community forum ask there …..in you shoes personally I would wait until their service is in and working before cancelling Openreach connection in case they fail to install on the agreed date , leaving you with no service from anyone but that’s your choice …otherwise , as you are not switching Openreach providers  , personally I would give 30 days notice but if you use the OTS , one touch switching system ( assuming your Alt Net uses that ) you really need to ask them , it’s really got nothing to do with BT , if you simply call BT yourself to cancel , it’s 30 days notice , if you use OTS , ask your new provider 

[spottydog10]

Good point Iniltious, I contacted the other provider who said:

"We're enrolled in the OFCOM one touch switch system. This is designed to ensure a seamless transfer on your connection date from your old provider to your new provider.
In our case, we install a brand new line to your premises which means your Openreach line provided to BT has more chance of running alongside your service with us than being cut off before we're installed. 
We only request the previous provider cease when your service with us is active."

[iniltous]

TBH , they are simply reiterating the way OTS should work , the OTS system doesn’t inform the old provider until the new provider gives the nod that they have successfully installed their service.
10-14 days before the expiration of your current minimum term is when you should speak to the new provider, but a few days before or after won’t cost much ….

If ETC or the paying the out if contract price is an extra 50p per day , if the change is 3 days early or 3 days later than ideal , £1.50 is hardly a hardship.

[Crimliar]

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@iniltouswrote:

the OTS system doesn’t inform the old provider until the new provider gives the nod that they have successfully installed their service.

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There is a flowchart titled "SW1 - One Touch Switch", available as a .pdf, which suggests the above is not at all how this procedure is designed to work

[iniltous]

From the flow chart 

SW1.34 GP Receive Order completion 

e.g. KCI3

(I) confirms service provision complete,service activated and working 

(I) informs hub of ‘switch complete’ (to trigger LP(s) to cease service and billing)

Seems pretty clear to me ,