Solved! Go to Solution.
To move provider, you simply place an order with a new provider, and they inform BT Retail.
You will be notified by BT Retail, of any cancellation charges if you are still in a contract.
Be aware however, that you will lose your existing fibre connection in the cabinet, and if the cabinet is full, then you would have to wait until Openreach provide more capacity.
You can check the status of the cabinet, using the this form
Broadband availability checker
If it says "waiting list", then you will not be able to get a connection with a new ISP.
Have you tried the BT Value team on 0800 800 030, to see what they can offer?
Its the same for all providers, they offer lower prices to new customers. You should have been offered a good deal, but not as much as a new customer would get.
The choice is yours, but bear in mind what I said about the connection.
|Did you get the help you needed?|
Help others by clicking on ‘Mark as accepted solution’
|Show your appreciation!|
Click on the star next to a reply to say thanks
|Help guide to using the community? Click below|
|Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You|
The link you provided shows up this..It does look as it is available but I am not familier reading this chart.
What do you feel the availability Broadband Superfast 2 in my cabinet?
Its showing as available at the moment. Expected connection speed 66.6 to 80Mbs.