If it was an issue with the order, then its not your fault, and I am sure the BT helpdesk have a special process for dealing with this, as it has happened to other people, and it was resolved by the moderators, so try not to worry, just leave it to the moderators.
Its quite possible the helpdesk agent was unaware of the correct process in this case.
Thanks Keith ..sorry for going nuts there but just rather confused ... Hopefully hear back from them soon
It would be best if you did not ring BT yourself, just leave it to the moderators to sort out, as they have a direct contact with the promotions team, but it can take a few days for them to deal with a problem
It can happen that orders initially placed online can fail, and assistance is needed to place the order. An order can also get cancelled and needs to be manually resubmitted by BT.
Bit of an update on this one....
Have recieved my email letting me choose my free tech gift which I have now done. Just waiting for the one to claim the reward mastercard to become active as still says no reward elligable.