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Toddie1982
Contributor
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Message 1 of 22

Tech and Gadget Rewards

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It has been 16 days since my ultrafast broadband went live. I know before being eligible for our reward I had to wait till after the cooling off period ended.

At the time the deal was the Mastercard with ultrafast 1 and also the Amazon echo.

I have checked the rewards portal and it says I have no eligible rewards. I also haven't recieved and emails from BT yet re these.

Advice is appreciated.

Stuart
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21 REPLIES 21
Toddie1982
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Message 2 of 22

Re: Tech and Gadget Rewards

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Any update on this would be much appreciated 👍
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Moderator
Moderator
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Message 3 of 22

Re: Tech and Gadget Rewards

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@Toddie1982 Hi Stuart, I'm sorry about the delay you should have heard something by now.  I'll send you a Private Message with details on how you can get in contact with the mod team and we'll be happy to help with your rewards claim.

Toddie1982
Contributor
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Message 4 of 22

Re: Tech and Gadget Rewards

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Was my private message recieved ok?

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Moderator
Moderator
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Message 5 of 22

Re: Tech and Gadget Rewards

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Hi @Toddie1982,

I've had a look at our queue and we can see the PM you sent yesterday. There are a few cases still ahead of you in the queue and we'll reply as soon as we can.

Thanks

PaddyB

Toddie1982
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Message 6 of 22

Re: Tech and Gadget Rewards

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Awesome... thank you 🙂
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Toddie1982
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Message 7 of 22

Re: Tech and Gadget Rewards

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I've missed a couple of calls from BT. Was it regarding this matter?
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Toddie1982
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Message 8 of 22

Re: Tech and Gadget Rewards

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Hi

Have had a check through my spam folder etc and also again on the BT rewards site. No offers seen or available. Services went live on 26th March. Now been 18 days since then.
I called customer services who said it will be up to another 5 weeks before I recieve email etc. Is this true?

Stuart
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Moderator
Moderator
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Message 9 of 22

Re: Tech and Gadget Rewards

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Hi @Toddie1982 

Thanks for posting back!

I have checked and we haven't picked up your case yet.  The call you received was not from us.  It may well have been a call from BT but not from our team.  Sorry for the mix up from the info you received over the phone.  It's not going to take another 5 weeks, rest assured.

As soon as you reach the top of our email queue and we pick up your case we will have a better idea what the situation is and how long it's going to take.

Cheers,

Robbie

Moderator
Moderator
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Message 10 of 22

Re: Tech and Gadget Rewards

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Hi @Toddie1982,

Thank you for sending in your details. I'm sorry there has been a delay in you receiving you BT Rewards as part of signing up to BT. I've raised a case with the Promotions team and I've asked them to investigated.

I'll post back as soon as I have an update.

Thanks

PaddyB