I had a letter through the door stating I could now receive BT Infinity. The next day I ordered BT Infinity, and my activation date was 2nd June. 2nd June came, and I was told there was no capacity at the cabinet. WHY did you only tell me this on the day of activation? Obviously my old provider cut me off on that day so I was left with nothing
I have been left with no internet access since 2nd June (it's the 10th today). I rang up and was PROMISED that because of the problems I could have normal speed broadband access for free while the capacity issue was resolved. This was supposed to be activated on 9th June (fast tracked for the inconvenience)
10th of June - still no broadband, I ring up and am told that I must wait until Friday for an update but it would not be resolved this week!
I was promised normal broadband as a temporary measure until Infinity could be resolved. You told me I could have a product, TOOK MY MONEY, then told me I couldn't have it - and have done NOTHING to help me out in the meantime. I'm going to BBC Watchdog, trading standards and the newspapers if this isn't resolved quickly.
This is a customer help customer forum and your post does not go to BT. Only people that can help you are forum mods who are BT employees and the will post a contact us link.
After completing the email NOT PM then you join a queue of other customers waiting for mod who all consider their problem priority hence why mods reply in order emails received. The mods will get back to you in 3/5 working days either by phone or email
Welcome to the community forum and thanks for your post!
Sorry that your BT Infinity service couldn't be installed due to a capacity issue in the cabinet and that you only found out on the day of activation.
You can get in touch with us and we'll check what's causing the hold up getting ADSL enabled on your line as a temporary measure until the capacity issue is sorted out. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
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