yes i agree every company has their issues but the attitude of BT customer service agents is the worst ive ever experienced.
The manager that eventually phoned me yesterday agreed that if i want to leave i would not have to pay a penny to do so. I know bt along with every other company records their calls so because there is a recording of her agreeing there is no way bt can charge me, i also recorded the call just to make sure i had evidence to give to ofcom. i already spoke to ofcom before bt called me yesterday and they agreed that i shouldnt be liable for any charges due to sub standard service.
I always prefer to get my service fixed first and then have the rant (or not bother). Some people seem keener on the argument than the resolution.
When i contacted bt about this i was calm and i wanted to stay with them but the way they talked to me and didnt even apologise to me was terrible. Ive had lots and lots of issues with them since i made the mistake of joing them but this has been the final straw. I was basicly told tough and you will have to wait 2 weeks to get reconnected even though it was all their fault. Oh well at least they wont be having anymore money from me
Im expecting a call from a manager on tuesday, if they do actually call me back i will be cancelling. im not wasting anymore money on poor service.
Still no call from the manager i spoke to friday despite me asking for a callback in the morning. Not really suprised though if im honest lol
I just recieved a phone call from Robbie who was very helpeful, Thanks Robbie i wish more people like you worked for BT
I was promised a call today to see whether i wanted to remain with BT, Guess what...... NO call, what a suprise
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