Hi @stu1281 Very sorry that the engineer didn't arrive. I've checked and Robbie will contact you tomorrow and see what went wrong.
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No matter what the excuse is its not good enough, i now have to delay my move into my new flat until the phone line can be installed as i dont want to be without internet again. my landlord said i can move next weekend instead of this week if i want so i think i will just change providers and be done with it, had enough now.