Thank you for claiming your prepaid Mastercard with BT
I submitted a claim for a BT mastercard on the 17 February, since then I only received an email with the subject line "Thank you for claiming your prepaid Mastercard with BT" - in this email it says they will check my claim and once the claim has been verified the card will be send within 30 days.
Does this mean that I will receive the card within 30 days of submitting my claim? I've not received any further confirmation since the initial notification email.
Is there a way to chase my claim, I don't want to start over again and wait another 30 days with the possibility that they will just ignore that second request.