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Aspiring Contributor
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Message 1 of 2

Thank you for claiming your prepaid Mastercard with BT

Hello there,

I submitted a claim for a BT mastercard on the 17 February, since then I only received an email with the subject line "Thank you for claiming your prepaid Mastercard with BT" - in this email it says they will check my claim and once the claim has been verified the card will be send within 30 days.

Does this mean that I will receive the card within 30 days of submitting my claim? I've not received any further confirmation since the initial notification email.

Is there a way to chase my claim, I don't want to start over again and wait another 30 days with the possibility that they will just ignore that second request.

Thanks for your help.
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Distinguished Sage
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Message 2 of 2

Re: Thank you for claiming your prepaid Mastercard with BT

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