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delboy0910
Beginner
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Message 1 of 3

The Uncancellable Order

Hi,

 

I've been trying to cancel an order for the past week now. First time I called up cancelled the order no problem, however I didn't receive a confirmation e-mail or anything confirming the order had been cancelled. As the installation date was looming closer so I called again to be told the cancellation hadn't gone through but we can try again, so I did. I called again later the same day to make sure the cancellation was going ahead to be told it was in progress. 

 

However, late last night I received a text message telling me the services I've been trying to cancel are ready for me to use.

 

I guess BT really want my custom! Any help would be really appreciated.

 

Thanks,

 

Chris

 

 

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delboy0910
Beginner
379 Views
Message 2 of 3

Re: The Uncancellable Order

Just got a phone call from BT. The problem has been fixed hopefully. 

 

Thanks,

 

Chris

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Community Manager
Community Manager
369 Views
Message 3 of 3

Re: The Uncancellable Order

Hi Delboy0910,

 

Welcome to the forum.  Hopefully this has in fact been sorted.  If you would like me to double check to make sure then please drop me an email.  All I need is the order number or BT reference that you were given when you placed the order.

 

You will find the contact link for the Mods, under the 'about me' section of my profile, just click on my username Smiley Happy 

 

Cheers

Sean

Community ManagerSeanD
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