cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
99 Views
Message 1 of 3

The phone number and postcode supplied do not match; please try again.

Go to solution

Hi,

I'm trying to get my parent's broadband and phone switched across to BT from an ancient Demon/Vodafone account. When I go to select a new package I get the error:

The phone number and postcode supplied do not match; please try again

They've had this number for about 30 years! How do I go about getting this fixed?

Thanks,

Barney

0 Ratings
2 REPLIES
Moderator
Moderator
90 Views
Message 2 of 3

Re: The phone number and postcode supplied do not match; please try again.

Go to solution

Hi @barneydalton

You will need to contact your parents current provider and have them request an ORDI request with Openreach. This request updates the address on Openreach systems to match Royal Mail.

This is something only the current provider is able to do to update the records to match Royal Mail.

Once this request has been completed the order to transfer will go through without the error messages you have received.

Thanks

Stuart

Community ModeratorStuartH
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You
0 Ratings
72 Views
Message 3 of 3

Re: The phone number and postcode supplied do not match; please try again.

Go to solution

Great, thanks I will give this a try.

0 Ratings