cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
535 Views
Message 1 of 3

The phone number and postcode supplied do not match; please try again.

Go to solution

Hi,

I'm trying to get my parent's broadband and phone switched across to BT from an ancient Demon/Vodafone account. When I go to select a new package I get the error:

The phone number and postcode supplied do not match; please try again

They've had this number for about 30 years! How do I go about getting this fixed?

Thanks,

Barney

0 Ratings
Reply
2 REPLIES 2
Highlighted
Moderator
Moderator
526 Views
Message 2 of 3

Re: The phone number and postcode supplied do not match; please try again.

Go to solution

Hi @barneydalton

You will need to contact your parents current provider and have them request an ORDI request with Openreach. This request updates the address on Openreach systems to match Royal Mail.

This is something only the current provider is able to do to update the records to match Royal Mail.

Once this request has been completed the order to transfer will go through without the error messages you have received.

Thanks

Stuart

0 Ratings
Reply
Highlighted
508 Views
Message 3 of 3

Re: The phone number and postcode supplied do not match; please try again.

Go to solution

Great, thanks I will give this a try.

0 Ratings
Reply