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steelee
Aspiring Contributor
299 Views
Message 1 of 7

This is beyond a joke

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Hi,


Been with BT for years dispite having many issue when setting up account....anyway decided to upgrade pakage to Superfast Fibre Plus - Complete Wi-Fi and keep evening and weelend calls but remove TV essentials as don't use it, couldn't do this on line as can't remove items, spoke to a lady on Sunday 9th who upgraded the pakage and was due to go live today. When looking at account online noticed calls had been charged to weekend only so rang to check but got fobbed off and told someone would call back, no one did. Called again today as service still showing pending (should be live today) was on phone for 50 mins being passed from dept to dept, in the end the order was cancelled and replaced but dispite going through it step by step the new order is still showing weekend only calls and was told will need to call back when service is live to remove TV, it really can't be this difficult. Can't be botherd to go through it all again so am just going to call to tomorrow and cancel eveything and go with sky, they are cheaper anyway and couldn't be worse than so called service from BT.

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6 REPLIES 6
Distinguished Sage
Distinguished Sage
296 Views
Message 2 of 7

Re: This is beyond a joke

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did you use the options team to change your package 0800800030?

one thing before you change ISP is to ensure your can is not full with waiting list otherwise you will lose youe fibe connection and join waiting list   connection does not move with you



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steelee
Aspiring Contributor
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Message 3 of 7

Re: This is beyond a joke

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Hi, Think I have spoken to just about every team there is....so frustrating........

Thanks.
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robc
Aspiring Contributor
258 Views
Message 4 of 7

Re: This is beyond a joke

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"Can't be botherd to go through it all again so am just going to call to tomorrow and cancel eveything and go with sky"

 

Just be aware that if you're out of your contractual minimum term, there's no need to call BT to cancel anything.

If you are going to SKY, then raising the order with them will start the transfer from BT, which will by default cancel BT TV as you will no longer be a BT broadband customer.

 

Regards

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Moderator
Moderator
246 Views
Message 5 of 7

Re: This is beyond a joke

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Hi @steelee

Thanks for your post and welcome back!

Sorry for the recent problems you've had trying to upgrade your package.  I appreciate the numerous times you've contacted us to sort this out and apologies it's taking so long.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you.

Cheers,

Robbie

Community ModeratorRobbieMac
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steelee
Aspiring Contributor
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Message 6 of 7

Re: This is beyond a joke

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Hi,
Have spoken to a very helpful lady today and hopefully it is now sorted.....will wait and see....just don't understand why it is this difficult....
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Moderator
Moderator
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Message 7 of 7

Re: This is beyond a joke

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@steelee Brilliant I'm glad that appears to be sorted, it really shouldn't be so difficult but occasionally there may be a system issue or data integrity problem that needs to be fixed before the order can be processed. If you need any further help please let us know. 

Community ModeratorNeilO
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