Welcome to this user forum.
A few questions.
When did you place your order?
When was your service activated?
What are the first three letters of your order number? (Not the VOL number)
It should be AJM or BTC.
07.01.2019 I think it was and my services went active today just wondered how long it will take AJM
BT will not authorise payment to Top Cashback until you are out of the 14 day cancellation period, which is 14 days from today, if you say today is when you were activated.
It will take a while to be processed, but the amount should appear in your Top Cashback acount within a couple of weeks after, or less. Not sure of the exact time, someone else may be able to advise.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.