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Aspiring Contributor
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Message 1 of 10

Top cashback

Hi I ordered through top cashback how long will my payment take to payout
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9 REPLIES 9
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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Top cashback

Welcome to this user forum.

A few questions.

When did you place your order?

When was your service activated?

What are the first three letters of your order number? (Not the VOL number)

It should be AJM or BTC.

Thanks

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Aspiring Contributor
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Message 3 of 10

Re: Top cashback

07.01.2019 I think it was and my services went active today just wondered how long it will take AJM
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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: Top cashback


@Leahbessant27 wrote:
07.01.2019 I think it was and my services went active today just wondered how long it will take AJM

BT will not authorise payment to Top Cashback until you are out of the 14 day cancellation period, which is 14 days from today, if you say today is when you were activated.

It will take a while to be processed, but the amount should appear in your Top Cashback acount within a couple of weeks after, or less. Not sure of the exact time, someone else may be able to advise.

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Aspiring Contributor
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Message 5 of 10

Re: Top cashback

Oh brilliant thank you so much
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Aspiring Contributor
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Message 6 of 10

Re: Top cashback

I have made my first payment but the payment still hasn't been accepted. I really don't understand when am I going to get the cash back?
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Distinguished Sage
Distinguished Sage
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Message 7 of 10

Re: Top cashback

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 8 of 10

Re: Top cashback

Hi @Leahbessant27  cashback can take up to 3 months in some cases to be credited. Will you login to your TCB account and check The status of your cashback If this doesn't answer your question you should raise a Support ticket with TCB and let us know how you get on.

Cheers
John

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Aspiring Contributor
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Message 9 of 10

Re: Top cashback

Hi it's my cashback has gone to confirmed how long before the payment is released please?
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Moderator
Moderator
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Message 10 of 10

Re: Top cashback

Hi @Leahbessant27 I'm afraid that we can't provide you a time scale on this but the Topcashback FAQ's have some useful information on what their various tracking status's mean. 

If you need to query this further please use the link @JohnC2 posted to raise a support ticket with Topcashack.

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