TopCashBack Payment Declined

[Walsh50]

I have recently bought BT broadband via TopCashBack and they have informed me that BT have declined my cashback payment. I received confirmation from TopCashBack that the order had registered so I’m unsure as to why BT are not honouring this payment.

[pippincp]

Have you taken this up with TopCashBack?

[Walsh50]

Yes, they’ve said BT won’t pay them

[Walsh50]

Yes, they have said that BT declined it

[Walsh50]

Does anyone from BT respond to these queries?

[DanielS]

Hi @Walsh50,

When you contacted Topcashback they should have given you the exact reason as to why it hasn't been paid. Did they mention that your order didn't track? Let me know what they said exactly please as we may need to look into it.

Thanks

DanielS

[Walsh50]

This is the response I received

After looking into your claim further for you, I am sorry to tell you that your claim has been declined as the network has not identified ourselves as the last referral to the merchant’s site and this transaction.

As I am sure you can appreciate, if we have not been identified as the last referral, the merchant does not pay the cashback to ourselves so we are unable to pass this back onto you. Unfortunately, as this is the nature of cashback, we cannot guarantee that you will always be successful in retrieving your cashback, although we do strive to recover as many as the missing claims as we can.

[Walsh50]

In order to get this cash back will I need to cancel my broadband and order again as I am still within the 14 day period?

[DanielS]

I am sorry to hear that this has happened @Walsh50.

Did you have any other comparison sites open in the background? Even if the other comparison site doesn't pass on a referral bonus to you they can still get a reward.

Thanks

DanielS

[Walsh50]

I’d looked at Quidco but closed it as the cash back was not as good, I made sure that I had closed all of my other internet pages because TopCashBack have done this to me before. I had confirmation that my visit had been recorded with them when I clicked back on their site.