I signed up for BT broadband back in November via TopCashback. Initially, the deal didn't track so I put in a missing cashback claim and received a reply on the 28th December stating that the claim had been submitted to BT and that it may take from 4 weeks to several months to sort out. The very next day I had another reply saying that my claim had been declined as "The network agency has not identified ourselves as the last referral for your transaction."
This fast turn around seems a bit strange, and TopCashback are apparently unable to dispute the decision. Can someone on here please help sort out this issue?
Welcome to the community, when you ordered did you receive an order ref starting AJM?
Please don't post the order number here. If it did I can help get it investigated further for you.
Hi @Cal7 ,
Thank you for sending in your details. I gave your home number a quick call, I'm sorry I didn't get speaking to you.
In order for me to get this investigated, please can you let me know what was the expected cashback amount you were hoping to get from TopCashback?
Hi @Cal7 ,
I gave your home number and mobile a quick call, I'm sorry I didn't get speaking to you.
The Promotions Team have checked the details of that order. Unfortunately it hasn't tracked as being placed through TopCashBack and this is why the claim has been declined.
Looking at the details of your order its been place through a different 3rd party affiliate program.
You can find out some more information here - Why has my cashback been declined?
Thanks for chasing this up.
It's strange that the cashback hasn't been tracked via TopCashBack as I definitely clicked through their website when placing the order. I even took screengrabs of the specific TopCashBack deal at the time of order.
Is there nothing that can be done to update the way the order has been tracked?