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Sean52d
Aspiring Contributor
1,124 Views
Message 1 of 14

TopCashback claim rejected!

Hi,

TopCashback have declined the claim saying that they wasn’t the claimant, another company was? When I done it through them.
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13 REPLIES 13
jjaann
Contributor
1,093 Views
Message 2 of 14

Re: TopCashback claim rejected!

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Sean52d
Aspiring Contributor
1,063 Views
Message 3 of 14

Re: TopCashback claim rejected!

Think I need a MOD to investigate for me..?
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RobbieMac
Moderator
Moderator
1,056 Views
Message 4 of 14

Re: TopCashback claim rejected!

Hi @Sean52d

Thanks for posting back!

Sorry that your cashback has been declined.  You need to raise this directly with TopCashBack.  You can do so here >Why has my cash back been declined?  What can I do?<

Cheers,

Robbie

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Sean52d
Aspiring Contributor
1,054 Views
Message 5 of 14

Re: TopCashback claim rejected!

Hi Robbie,

I have they’ve said they can’t chase it any further as they are not the claimant for the cash back someone else was? So I would need this chasing up please.

Thanks sean
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RobbieMac
Moderator
Moderator
1,049 Views
Message 6 of 14

Re: TopCashback claim rejected!

Hi @Sean52d

Thanks for posting back to let me know that.

It's a strange one! Send us over your details and we'll check this out.

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

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DanielS
Moderator
Moderator
1,020 Views
Message 7 of 14

Re: TopCashback claim rejected!

Hi @Sean52d,

I'm sorry to hear that the claim was rejected. From what TCB have said to you, it sounds like you had other windows open during the ordering process. Did you have any other referral sites open?

I've sent a request off to our specialist team who investigate these claims. They should be able to tell me where the order has been tracked from. They can take up to 5 working days to get back to me. Once they do, I will be in touch.

Thanks

DanielS

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Sean52d
Aspiring Contributor
993 Views
Message 8 of 14

Re: TopCashback claim rejected!

Hi, is there any update on this?

Many thanks
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Dean007
Recognised Expert
988 Views
Message 9 of 14

Re: TopCashback claim rejected!

@Sean52d

@DanielS normally contacts you by phone  or will post here onces he gets an update, but i've included him on this message so it pops up on his messages.

DanielS
Moderator
Moderator
976 Views
Message 10 of 14

Re: TopCashback claim rejected!

Hi @Sean52d,

I've had this checked for you. It hasn't been tracked through TopCashBack. I'll send you a private message to let you know more.

Thanks

DanielS

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