Hi, I got my BT broadband through TopCashback, this said it would be estimated 10 weeks to receive the cash back, however I still have not received this. The cash back is still sat in confirmed, has anyone else had this issue? Thanks!
Hi @sarahjane92 - welcome to the Community Forum
Your situation with TopCashback is not uncommon. They would say the 10 week estimate is only a guide and they rely on the retailer to pass on the money due but it could well be worth giving TopCashback a "nudge" via your account on their website. Cashback sites seem to have set payment cycles so it could be that your cashback became available just after the last payment cycle - whether that's monthly, fortnightly or weekly in the current climate I don't know.
The good news is that you've seen you cashback "confirmed" - this should mean it's just a matter of time.
Thank you for responding.
I spoke to Topcashback who basically said they are waiting for the merchant to pass the cash back to them.
so yeah, I think it will just be a waiting game.