cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
169 Views
Message 1 of 3

TopCashback confirmed but not paid out

Hi, I got my BT broadband through TopCashback, this said it would be estimated 10 weeks to receive the cash back, however I still have not received this. The cash back is still sat in confirmed, has anyone else had this issue? Thanks! 

 

0 Ratings
Reply
2 REPLIES 2
Highlighted
154 Views
Message 2 of 3

Re: TopCashback confirmed but not paid out

Hi @sarahjane92 - welcome to the Community Forum

Your situation with TopCashback is not uncommon.  They would say the 10 week estimate is only a guide and they rely on the retailer to pass on the money due but it could well be worth giving TopCashback a "nudge" via your account on their website.  Cashback sites seem to have set payment cycles so it could be that your cashback became available just after the last payment cycle - whether that's monthly, fortnightly or weekly in the current climate I don't know.

The good news is that you've seen you cashback "confirmed" - this should mean it's just a matter of time. 

 

0 Ratings
Reply
Highlighted
Beginner
127 Views
Message 3 of 3

Re: TopCashback confirmed but not paid out

Hi, 

Thank you for responding. 

I spoke to Topcashback who basically said they are waiting for the merchant to pass the cash back to them. 

so yeah, I think it will just be a waiting game. 

 

0 Ratings
Reply