Hi @insa80 and thanks for posting.
I'm sorry it's taking so long to get the cashback sorted. I'll be happy to check if there's anything we can do to help. Can you please send over your details using the contact link in my profile and we'll take it from there.
Thak you I will try again through you but I just got a repsonse in my e-mail from one of BT advisors I guess that they can't see me being eligable to any Cashback and I am confused now as why Topcashback page says my cashback has been Confirmed by Merchant and BT says they do not know anything. Is the Merchant Topcashback referring to not BT?
Use the link as shown below.
I have asked for it to be posted by a different moderator.