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Emmabaz3
Beginner
282 Views
Message 1 of 10

TopCashback declined

Hi
I am in the process of switching to BT from a long term provider, placing the order on 24 Nov and due to be connected on the 10th Dec after seeing your Top cashback plus prepaid card offer.

I placed the order through TopCashback who have today declined my claim stating another referral company was associated with the claim which is untrue?

Can you please look into this as the claim is worth over £100

Many thanks
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9 REPLIES 9
Distinguished Sage
Distinguished Sage
271 Views
Message 2 of 10

Re: TopCashback declined

Welcome to this user forum.

Sorry that your cashback has been declined.  You need to raise this directly with TopCashBack.  You can do so here >Why has my cash back been declined?  What can I do?<

From what TCB may have said to you, it sounds like you had other windows open during the ordering process. Did you have any other referral sites open?

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Emmabaz3
Beginner
249 Views
Message 3 of 10

Re: TopCashback declined

Thank you Keith for your reply, I will have a look at that link now.
No, I only ever use TopCashback which is why it’s so annoying it’s been refused.
Regards
Emma
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Distinguished Sage
Distinguished Sage
247 Views
Message 4 of 10

Re: TopCashback declined

See how you get on.  If cashback tracks back to BT, your order reference normally begins with the letters AJM or BTC.

Even if it does track,  I think it takes a while for any money to be paid, as  at least 14 days have to elapse after your service has been activated.

Sometime a moderator can assist, if there is a dispute.

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Highlighted
Emmabaz3
Beginner
239 Views
Message 5 of 10

Re: TopCashback declined

Thank you.
I gave them my AJM number and VOL number as they requested when I submitted the missing cashback claim.
I’ll let you know how I get on
Thanks
Emma
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Distinguished Sage
Distinguished Sage
237 Views
Message 6 of 10

Re: TopCashback declined


@Emmabaz3 wrote:
Thank you.
I gave them my AJM number and VOL number as they requested when I submitted the missing cashback claim.
I’ll let you know how I get on
Thanks
Emma

Then it has tracked.

What I will do is to ask a moderator to assist with this, and take ownership. You should get an invite from them later.

 

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Emmabaz3
Beginner
230 Views
Message 7 of 10

Re: TopCashback declined

You’re a star, thanks Keith.
Fingers crossed
Emma
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Moderator
Moderator
226 Views
Message 8 of 10

Re: TopCashback declined

Hi @Emmabaz3,

If you send me in your details, I'll be able to get our promotions team to check your order.

Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

Community ModeratorPaddyB
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Moderator
Moderator
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Message 9 of 10

Re: TopCashback declined

Hi @Emmabaz3,

Thanks for taking the time to complete our form. I've sent this off to be investigated by our team who deal with Topcashback directly. I expect a reply back on either Friday or Monday. As soon as I get word I will be in touch.

Thanks

DanielS

Community ModeratorDannyS
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Moderator
Moderator
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Message 10 of 10

Re: TopCashback declined

Hi @Emmabaz13,

I hope you have been keeping well. I called you on your mobile but didn't reach you.

I've received word back about your claim. I'll send you a private message explaining all.

Thanks

DanielS

Community ModeratorDannyS
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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