Welcome to this user forum.
Sorry that your cashback has been declined. You need to raise this directly with TopCashBack. You can do so here >Why has my cash back been declined? What can I do?<
From what TCB may have said to you, it sounds like you had other windows open during the ordering process. Did you have any other referral sites open?
See how you get on. If cashback tracks back to BT, your order reference normally begins with the letters AJM or BTC.
Even if it does track, I think it takes a while for any money to be paid, as at least 14 days have to elapse after your service has been activated.
Sometime a moderator can assist, if there is a dispute.
I gave them my AJM number and VOL number as they requested when I submitted the missing cashback claim.
I’ll let you know how I get on
Then it has tracked.
What I will do is to ask a moderator to assist with this, and take ownership. You should get an invite from them later.
If you send me in your details, I'll be able to get our promotions team to check your order.
Please can you send me in your details using the "Contact The Mods" link found in my profile?
Thanks for taking the time to complete our form. I've sent this off to be investigated by our team who deal with Topcashback directly. I expect a reply back on either Friday or Monday. As soon as I get word I will be in touch.
I hope you have been keeping well. I called you on your mobile but didn't reach you.
I've received word back about your claim. I'll send you a private message explaining all.