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Q8283892
Beginner
857 Views
Message 1 of 7

Topcashbacj

Ordered broadband via topcashback on 11/04/18, installed 21/05/18. Cash back still only pending? Contacted bt via chat twice no help at all. Anyone else not having casback paid by bt.
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6 REPLIES 6
JohnC2
Moderator
Moderator
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Message 2 of 7

Re: Topcashbacj

Hi @Q8283892 Sorry you have not received your cashback yet. Have you raised a support ticket with TCB yet. If not you should raise this and once they get back to you drop back and let us know how you got on.

Cheers
John 

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Q8283892
Beginner
824 Views
Message 3 of 7

Re: Topcashbacj

Hi, I have raised two support tickets. The first being over two weeks ago. All I get is a standard response too wait as topcashback can not progress my query?
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Q8283892
Beginner
823 Views
Message 4 of 7

Re: Topcashbacj

Hi, my topcashback order number was **Edited** if this helps. Thanks Mark

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RobbieMac
Moderator
Moderator
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Message 5 of 7

Re: Topcashbacj

Hi @Q8283892

Thanks for posting back and I'm sorry that you haven't received a response.

As you are not getting anywhere we can pick this up for you from here.  Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

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Q8283892
Beginner
797 Views
Message 6 of 7

Re: Topcashbacj

Hi, Robbie mac, thanks for the reply. I have clicked on your link but cannot see a contact under your profile? Regards Mark.
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JohnC2
Moderator
Moderator
785 Views
Message 7 of 7

Re: Topcashbacj

Hi @Q8283892 Sorry about that. I've enabled the link for you now under my profile.

Cheers
John

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