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Beginner
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Message 1 of 5

Topcashback Claim

I originally signed up to a deal back in March through Topcashback worth £155 (Superfast 2 = £135 plus Wifi Complete =£20). However due to various delays and cancellations by BT this did not track properly and I am still awaiting payment. 

Topcashback have sent a missing cashback claim to BT and have stated when BT confirm, payment will be issued.

Can anyone have a look at this as anyone I have talk to from BT don't really know anything about how the Topcashback method works. I was assured through one of my complaints that there would be no problems claiming this original amount without further delays.

 

Kind regards

 

Gavin

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4 REPLIES 4
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Moderator
Moderator
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Message 2 of 5

Re: Topcashback Claim

Hi @Gavin1981 I'm really sorry to see your cashback hasn't tracked properly, if the original order was cancelled and reissued it stops the tracking and the claim will need to be manually arranged.

The correct process is to raise this with the cashback provider first and they liaise directly with the BT partner promotions team to resolve any issues, when did Topcashback send the missing cashback claim over to BT?

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Beginner
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Message 3 of 5

Re: Topcashback Claim

Hi

 

Topcashback sent the missing cashback claim to BT on 13th May.

 

Thanks

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Moderator
Moderator
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Message 4 of 5

Re: Topcashback Claim

Thanks for clarifying that @Gavin1981, I would have expected that to have been dealt with by now.  I'll send you a Private Message with details on how you can get in contact with the mod team and we'll chase this up with the cashback team.

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Beginner
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Message 5 of 5

Re: Topcashback Claim

Thank you

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