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lizziec1189
Newbie
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Message 1 of 2

Topcashback Declined Cashback

I ordered phone and broadband in August through topcashback to claim £116.15. However due to problems with BT they cancelled my order then reorded it. As of this my cahsback has been syaying pending for weeks. I contacted topcashback in November and they said they were  chasing the retailer's affiliate network regarding cashback payment.  However this week it is now saying it has been declined. Could any moderators help with this as I think it is unfair I have not recieved the cashback when it was not my fault the order was cancelled. 

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Moderator
Moderator
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Message 2 of 2

Re: Topcashback Declined Cashback

Hi @lizziec1189,

 

Welcome to the community forum and thank you for posting. I'm sorry to hear about the problems you have had with your order. With your order being canceled and reissued, it sounds like it hasn't tracked correctly with TopCashBack.

 

I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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