cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Silvasean
Beginner
214 Views
Message 1 of 6

Topcashback declined

 
Hi my name is charlotte keen.
I have made a new customer purchase of bt through top cashback in January. It has been declined as ive waited 6+ months. I have tried to log a missing claim report but the site won't let me do it. 
I think I know what has happened as bt completely messed up my first purchase order and lost all my details and had to remake a new purchase order. I did mention to bt I have purchased though tobcashback and this may affect my claim and they replied with it should be fine. I am trying my best to get to the bottom of this but with no success
 
 
0 Ratings
Reply
5 REPLIES 5
Moderator
Moderator
201 Views
Message 2 of 6

Re: Topcashback declined

Hi @Silvasean

Welcome to the Community and thanks for your post!

Sorry that your Topcashback has been declined.  Raising a missing claim report would be your first port of call and I appreciate the time you have spent trying to submit the claim.  Due to the problems you're having with this we will pick this up and give you a hand from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Community ModeratorRobbieMac
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Moderator
Moderator
182 Views
Message 3 of 6

Re: Topcashback declined

Hi @Silvasean 

I picked up your case this morning and tried calling.  Sorry I wasn't able to catch up with you.

If you have a minute or two this afternoon post back and let me know.  I'll do my best to give you a call.  I'm about until 16:00 today.

Cheers,

Robbie

Community ModeratorRobbieMac
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Silvasean
Beginner
169 Views
Message 4 of 6

Re: Topcashback declined

sorry robbie at work today and tomorrow. Wednesday will be better as im off .
0 Ratings
Reply
Community Manager
Community Manager
166 Views
Message 5 of 6

Re: Topcashback declined

Hi @Silvasean 

Thanks for that, @RobbieMac will be in touch on Wednesday.

Thanks

Community ModeratorStephanie
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
Reply
Moderator
Moderator
133 Views
Message 6 of 6

Re: Topcashback declined

Hi @Silvasean 

Thanks for taking the time to chat with me this afternoon.

I have sent this off now to chase the cash back on your behalf and I will give you another shout when I have received a reply 😊

Cheers,

Robbie

Community ModeratorRobbieMac
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply