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WayneM
Beginner
652 Views
Message 1 of 5

Topcashback declined

Hi

 

I joined BT in October to take advantage of the Topcashback offer but this has been declined, after sending BT a message I received a phone call telling me it had been declined because BT was not offering cashback on Topcashback at the time (I have proof that they did) and that I had been rewarded via a different referral site but refused to tell me which site it was or what the reward was.

 

Can anybody please help as the customer service operative who called me just kept telling me she didn't know whenever I asked a question.

 

Thanks

 

WM

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage
651 Views
Message 2 of 5

Re: Topcashback declined

Welcome to this user forum.

 

What are the first three letters of your sales reference (Not the VOL number)

 

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WayneM
Beginner
645 Views
Message 3 of 5

Re: Topcashback declined

I've read that they won't pay out for Z60 numbers but I have the evidence that I clicked via Topcashback.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
643 Views
Message 4 of 5

Re: Topcashback declined

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WayneM
Beginner
636 Views
Message 5 of 5

Re: Topcashback declined

There was no mention of multiple browsers in the cashback terms unfortunately and I was told by BT on the phone that I have been awarded cashback via a different site but she didn't know which site, hoping someone from BT may see this and tell me where. 

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