Topcashback have denied my cashback claim. They clam that another referral comapny was associated with the transcation but could / would not confirm who. I clicked through from Topcashback at 9.52 and received an email confirming my broadband order less than twenty minutes later. I didnt navigate away from the screen or visit any other sites in between. Has anyone else had a similar problem?
Solved! Go to Solution.
I'm sorry to hear that that has happened. This can happen if you had other comparison sites open around the same time you went to order. The cookies from those sites can cause tracking issues even if the page was recently closed.
I can't promise that I can get you the cashback but I can find out if this is what happened if you wish. To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser. Complete that form and we'll get back in touch with you.
Hi @labrums The promotions team have updated me on your cashback. They have apologised that it has not been placed in your account yet and have been in contact with TCB and assured me it will be in your account within the next 72 hrs.
Please check your account after this time has passed and post back and let me know you have received it ok this time.