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labrums
Aspiring Contributor
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Message 11 of 35

Re: Topcashback denied

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No checked again and nothing as yet
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JohnC2
Moderator
Moderator
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Message 12 of 35

Re: Topcashback denied

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@labrums Sorry it's still not in your account. I've contacted the promotions team again to check with TCB on this and will update you as soon as I hear back.

Cheers
John

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JohnC2
Moderator
Moderator
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Message 13 of 35

Re: Topcashback denied

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Hi @labrums Have you received the cashback yet? Post back and let me know.

Cheers
John

 

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labrums
Aspiring Contributor
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Message 14 of 35

Re: Topcashback denied

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Hi - just checked and no payment has been credited
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labrums
Aspiring Contributor
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Message 15 of 35

Re: Topcashback denied

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Hi. Any news?
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JohnC2
Moderator
Moderator
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Message 16 of 35

Re: Topcashback denied

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Hi @labrums We had a reply from TopCashBack on the 4th of July to say this had been authorised and processed into your account.  As you have not received it we have raised it back to them and asked them to double check and confirm. I'm still awaiting an update on this and will keep you updated. If it does appear in your TCB account in the meantime post back and let me know.

Thanks
John

 

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labrums
Aspiring Contributor
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Message 17 of 35

Re: Topcashback denied

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Of course. Thanks.
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NeilO
Moderator
Moderator
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Message 18 of 35

Re: Topcashback denied

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@labrums we've had an update from the cashback team who confirmed that your cashback was paid into your Topcashback account yesterday.  I'm really sorry about the delay getting this sorted for you.

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labrums
Aspiring Contributor
522 Views
Message 19 of 35

Re: Topcashback denied

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Hi. I still haven’t received anything. Can I check the account it was paid into - username *********. Also I had an email from Topcashback stating that the claim had been denied - not sure how to sort this out?

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NeilO
Moderator
Moderator
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Message 20 of 35

Re: Topcashback denied

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@labrums I'm so sorry, that was the update provided to us by Topcashback. We'll get back on to them about this, I've edited you're username as it's best not posting that type of info publicly Smiley Wink

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