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JGeo
Newbie
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Message 1 of 12

Topcashback had declined my claim

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Its been one problem after another with my BT order which I put through  the Topcashback site.

For whatever reason, BT have declined my cashback....!

To be honest from start to finish my order with BT for Ultrafast broadband has been a nightmare, and now when I finally thought everything was sorted and all working, I get Topcashback decline my cashback offer over over £120.

I have logged this with Topcashback, however its been 4 months since I ordered and I am not willing to wait another load of months to sort this. They have stated it can take 7 months, which is not acceptable.

If there is anyone at BT who can contact me I would appreciate it.

Thanks in advance. 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: Topcashback had declined my claim

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

JGeo
Newbie
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Message 3 of 12

Re: Topcashback had declined my claim

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Keith
Thank you so much for your very fast reply.
Thanks for asking the Moderator to help.
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Distinguished Sage
Distinguished Sage
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Message 4 of 12

Re: Topcashback had declined my claim

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This usually happens when an order is changed, or cancelled then ordered again. The final order does not match what was sent via Topcashback. This may well be the case.

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JGeo
Newbie
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Message 5 of 12

Re: Topcashback had declined my claim

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That's more than likely it, it took 3 months and many missed appointments by BT, and each one they sent me a new VOL order number.
Thanks again
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Distinguished Sage
Distinguished Sage
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Message 6 of 12

Re: Topcashback had declined my claim

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@JGeo wrote:
That's more than likely it, it took 3 months and many missed appointments by BT, and each one they sent me a new VOL order number.
Thanks again

It will be the sales reference that would not match. That begins with AJM or BTC, if it tracked properly. Lets see if the moderator can resolve it.

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JGeo
Newbie
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Message 7 of 12

Re: Topcashback had declined my claim

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I have that to hand, so hopefully they can shed some light to this.
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Moderator
Moderator
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Message 8 of 12

Re: Topcashback had declined my claim

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Hi @JGeo  Welcome to the forum and thanks for your posts. Sorry you are having so much difficulty getting your cashback. We will be happy to assist you with this. I've sent you a Private message explaining how you can contact the forum moderation team. 
Check here: https://community.bt.com/t5/notes/privatenotespage

Cheers
John

Community ModeratorJohnC
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JGeo
Newbie
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Message 9 of 12

Re: Topcashback had declined my claim

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Hi John
PM sent
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JGeo
Newbie
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Message 10 of 12

Re: Topcashback had declined my claim

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Stuart,
Thank you for your call, and looking into this for me.
I await your findings.
Thanks again
Jack
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