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Message 1 of 5

Topcashback has been declined after lengthy missing cashback claim

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Hi,

I used topcashback to place an order for broadband and everything tracked correctly, due to my line not being activated in a brand new house, i had to wait whilst bt done some stuff internally also involving open reach.

Finally after a month my line was active, and i had working broadband, during this period bt were creating new orders and cancelling some, all done without me placing new orders etc.

I made a point to ask the guy from bt, would my topcashback still work and he confimed all would be fine and sent via a text all my VOL Numbers and sales reference numbers should any issues arrive.

I have just been through a 3 months process with topcashback after my cashback was denied for bt to respond with

"The reason that we have received to support this decision states…

“order cancelled / returned”.

I haven't cancelled or returned anything and currently have the broadband installed and in use in my house.

Can someone please assist?

Thanks

Luke Browning
 

 

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Message 2 of 5

Re: Topcashback has been declined after lengthy missing cashback claim

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Hi @luke_b25 

Welcome to the Community and thanks for your post!

I'm sorry that your cash back has been declined.  It looks like the issue has been caused by the multiple orders that had to be placed to get you up and running.  As you have contacted TopCashBack directly about this and you're still no further forward we can pick this up from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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Message 3 of 5

Re: Topcashback has been declined after lengthy missing cashback claim

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Hi @luke_b25  thanks for sending over your details. I have raised this with the promotions team and will have an update for you next week. 

Cheers
John

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Message 4 of 5

Re: Topcashback has been declined after lengthy missing cashback claim

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Hi @luke_b25  sorry this is taking longer than I expected. The promotions team dealing with the cashback sites are busier than usual but I will get back as soon as I have an update for you.

cheers
John

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Message 5 of 5

Re: Topcashback has been declined after lengthy missing cashback claim

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Hi @luke_b25  thanks for your patience the promotions team have got back to me and apologised. They had processed your request last week but had forgotten to get back to me. The cashback will be in your account within the next 3 weeks. Post back and let me know that it arrives ok or if you need my help further.

cheers
John

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