cancel
Showing results for 
Search instead for 
Did you mean: 
147 Views
Message 1 of 4

Topcashback payout delay

I was told my £110 cashback via Topcashback would be payable after 9 weeks. On the Topcashback website it is 'Pending' still and it is coming up for 11 weeks.  I would not have taken up this contract if I had known there would be a struggle to get the cashback. Any solutions please?

0 Ratings
3 REPLIES 3
Distinguished Sage
Distinguished Sage
145 Views
Message 2 of 4

Re: Topcashback payout delay

Welcome to this user forum.

What date did your order complete?

Have you raised a case with TopCashBack to see why the payment is still pending?

Pending means it's tracked but not approved, you'll need to contact Topcashback first and ask about the delay

0 Ratings
127 Views
Message 3 of 4

Re: Topcashback payout delay

Hi and thanks for replying. My order with BT was taken out on 7th December. The switch took place on 22nd December. So maybe the 9 weeks payment is due from the 22nd? I have not raised the issue with Topcashback. 

Aphra

0 Ratings
Distinguished Sage
Distinguished Sage
123 Views
Message 4 of 4

Re: Topcashback payout delay

The time would start from the date your service was activated, so it may be a bit early to follow it up, wait until the nine weeks are up.