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ZippyGTE
Beginner
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Message 1 of 6

Topcashback wrong order no.

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Hi, ordered fibre deal through Tcb and my o/no starts with Z60 which according to Tcb should be starting with Ajm or Btc for them to validate my cashback claim. My internet history confirms my visit to the Tcb site and subsequent referral to the BT website.
Can a mod pm me and look into this for me.
Cheers John.
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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Topcashback wrong order no.

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Welcome to this user forum. @ZippyGTE 

Z60 means that it has not tracked back to TCB, possibly due to you viewing multiple sites, or having more than one browser window open.

There is nothing that the moderators can do about it.

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ZippyGTE
Beginner
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Message 3 of 6

Re: Topcashback wrong order no.

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Can you not just give me a new eligible order no.?
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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Topcashback wrong order no.

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@ZippyGTE wrote:
Can you not just give me a new eligible order no.?

This is just a customer to customer forum, the only BT Employees are the moderators. Cashback has to track back to the referring site, to generate a valid order number, in your case that did not happen.

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Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: Topcashback wrong order no.

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ZippyGTE
Beginner
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Message 6 of 6

Re: Topcashback wrong order no.

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Agree it's not bt's fault but had to ask. Shan't be using Tcb again.
John.
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