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swaber
Aspiring Expert
320 Views
Message 21 of 26

Re: Totally unlimited infinity.

just been onto mybt . to check if re contract had got any further . when i when to check mu broadband package it is blank

 

My Products

  • My PhoneUnlimited Evening and Weekend Plan

    Your call plan is for ***********

    Inclusive calls between

    7pm – 7am on weekdays and all weekend

    Show phone details
  • My BroadbandCan't find BB plan

    We can't find your broadband plan details

    View Your Bill to check what broadband option you are on.

  • My TV
    Add BT Vision
    • YouView box included
    • Pay per view on demand content
    • Freeview & Catch-up TV
    does this mean my package is being changed now ?
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Ratty2012
Recognised Expert
309 Views
Message 22 of 26

Re: Totally unlimited infinity.

@swaber Your recontract should go thru tomorrow, most likely in the early hours of the morning. It might take a couple of days to show on the MYbt page.

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swaber
Aspiring Expert
303 Views
Message 23 of 26

Re: Totally unlimited infinity.

ok. thanx for the responce ratty and the link you posted earlier Smiley Happy

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Ratty2012
Recognised Expert
298 Views
Message 24 of 26

Re: Totally unlimited infinity.


@swaber wrote:

ok. thanx for the responce ratty and the link you posted earlier Smiley Happy


You're very welcome 🙂

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Guru
269 Views
Message 25 of 26

Re: Totally unlimited infinity.

Despite getting an email Your BT service is ready: see what's next I am seeing the same.

 

It did briefly show

We can't find your calling plan details ... Unlimited Broadband with BT Infinity 2

 

then back to
No Phone in this Account ... No Broadband in this Account .

 

Still claims inclusive BT Cloud even with no broadband.  I think (hope) it's just their absurd server managment.  It'll probably be ok tomorrow?

 

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Ratty2012
Recognised Expert
259 Views
Message 26 of 26

Re: Totally unlimited infinity.


@sjtp wrote:

Despite getting an email Your BT service is ready: see what's next I am seeing the same.

 

It did briefly show

We can't find your calling plan details ... Unlimited Broadband with BT Infinity 2

 

then back to
No Phone in this Account ... No Broadband in this Account .

 

Still claims inclusive BT Cloud even with no broadband.  I think (hope) it's just their absurd server managment.  It'll probably be ok tomorrow?

 


I think it's not showing on the new version of MyBT, if you can see the old version it should show the order as still open. I have tried it on mine and get the same results as you, but in the old version it's fine.

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