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Deepsea59
Beginner
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Message 1 of 3

Transfer charge

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Been charged for breakage fee by talk talk,  bt said they would sort the transfer costs but obvious they haven't. Been told to email Bill to switchteam@bt.com but doesn't work. Can anybody help. 

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Message 2 of 3

Re: Transfer charge

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Hi @Deepsea59 

You need to follow the instructions found below. I know it works because I moved from TalkTalk to BT and was credited with the full termination fee of £244 😀

http://home.bt.com/-nbsp/switching-to-bt-broadband-has-never-been-easier-11363926763644

Just checking that you know that you have to pay TalkTalk their full termination fee. This amount is then credited to your BT account. BT do not pay TalkTalk, you do. You only get the money back as credit, not cash. 

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Deepsea59
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Message 3 of 3

Re: Transfer charge

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Cheers I'll try it
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