I put in a transfer for my broadband last week for my new address for when i move in on 2nd january.
I saw a yellow message in the open order saying there's been a delay, so I called up and they said the current tenants have a " cease " on their line and we have to wait until the cease has been lifted or until the 18th january. because they currently have a service there
What does this actually mean ? When i move in shall I call up and see if they can transfer it then ?
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It means that their service has not yet been ceased. They would have received a message to say that someone wants to take over their line.
They are allowed 10 days to cancel that takeover, otherwise it will be ceased by default.
There is nothing you can do about this delay, as the 10 day delay is an Ofcom rule.
When i move in shall i give BT a call ?
SO basically we have to wait until they've either left the premesis or transferred their line over to their new address?
It won`t do any good, as they cannot alter that date.
All you can do it to hope that the cease takes place soon. It depends on what date the existing tenants have asked for their service to end. Its probably going to be the date that they move out.
one last question, i just want to clarify.
1.There's a cease on the line and we have to wait until the 18th for it to be lifted
2. We are waiting for a cease on the line, which can take up to the 18th at which point we can transfer?
Then perhaps the existing tenants have cancelled the cease, so you cannot take over the line? They may be leaving it until the last minute, who knows?
That would result in your home move being cancelled. I would have a chat with BT, to see what is going on.
ridiculous, i called up and they're saying they cant give an update until the 16th january. However the service here will be stopped on the 2nd as planned