Thanks for your posts!
Apologies for the confusion. I believe what has happened is that the current tenants have contacted their provider and requested for their services to be ceased. That is the reason why the line is showing an open cease order and is putting a delay on your activation.
If you knew the currrent tenants you could ask them to cancel the cease order. Once the cease order is cancelled, you could place your order as a working line takeover. If their services are with BT there would be a 7 day lead time or if they're with another CP, it's 10 days. This is the timescale needed to let the current tenant know that there has been a request to take over the line at the address.
If the cease order remains in place there is little you can do until the cease goes ahead I'm afraid. You'd have to wait for it to be complete before placing a standard provide order. I hope this clears things up a little but if you have any other questions, fire away
The likelihood is that the 16th January is the date the cease order completes. If you can chat to the tenants you could ask them to cancel the cease order so that you can place a working line takeover order. That would get things done sooner.
Failing that, there isn't much else can be done I'm afraid
I got an email an hour ago saying this ( see attached picture ) however on " MyBT" it is saying cancellation, hence the confusion.
I don't mind waiting if i have to, i'll just have to keep myself busy whilst i wait ( when i move )
As you're an existing BT customer you sure will be able to use your BTID to access BT Wifi with Fon hotspots in the meantime.
When the cease order goes through the line should show as a stopped line. It will simply be the case of placing an order to restart the line in your name which only takes a couple of days.
Thanks for posting back!
I'm not entirely sure to be honest. The current tenant's CP may have a certain notice period to cancel and maybe the cease date is in line with that? I'm only speculating though as I do not know their processes.
If there is any way for them to cancel the cease so that you could place a working line takeover order that would get things done much sooner.