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Mintbunt
Beginner
415 Views
Message 1 of 6

Trouble paying my bill

Is anybody else having trouble paying their bill? For a few days now it’s telling me service is unavailable?

 

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5 REPLIES 5
FTT
Contributor
366 Views
Message 2 of 6

Re: Trouble paying my bill

Do you mean going via the one off payment on your computer https://my.bt.com/s/apps/appsbills/index.html#/logoutmakepaymentindex ?

Seems fine to me.

If you mean via the app there's definitely a problem https://community.bt.com/t5/Home-phone-including-Digital/Call-Protect-unavailable/m-p/2181761

I got a slightly new error message this morning (it's back to the same one above now):

My BT.JPG

 

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GarryJ
Aspiring Expert
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Message 3 of 6

Re: Trouble paying my bill

I have been having the same problem the last few days, Service Unavailable, appears. That is using a Microsoft Edge server, if i switch to Google Chrome, everything works as normal.

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GarryJ
Aspiring Expert
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Message 4 of 6

Re: Trouble paying my bill

Also works fine and able to pay bill on my Android tablet & mobile through the MyBT app, just have this "Service Unavailable" using Microsoft Edge on my laptop.

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Carlusha
Recognised Expert
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Message 5 of 6

Re: Trouble paying my bill

Microsoft Edge was updated on 2nd September. Might that be affecting those using that particular browser?

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PaddyB
Moderator
Moderator
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Message 6 of 6

Re: Trouble paying my bill

Hi @Mintbunt,

Thank you for posting. I'm sorry if you're having problems paying your bill online. Have you tried another browser as suggested by @Carlusha?

Thanks,

Paddy

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