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Hoja
Aspiring Contributor
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Message 1 of 11

Trouble seeing BT reward card in My Rewards

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I've had my broadband service activated up and running and as part of the package I've got a £80 BT reward card to claim. However in my rewards section it says I have no rewards to claim. Can see lots of other people have the same issue, can anyone help? Does it take a while before appearing in My Rewards? I submitted my £40& MS vouchers claim via a link, says it could take 45 days to verify and post them to me. I would appreciate any advice

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Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: Trouble seeing BT reward card in My Rewards

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@Hoja 

When was your service activated, as you would normally have to wait 14 days after that date, before you can claim?

Hoja
Aspiring Contributor
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Message 3 of 11

Re: Trouble seeing BT reward card in My Rewards

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Yes, I've only just activated today, so I guess I will need to check in a fortnight. Thanks
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Distinguished Sage
Distinguished Sage
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Message 4 of 11

Re: Trouble seeing BT reward card in My Rewards

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@Hoja wrote:
Yes, I've only just activated today, so I guess I will need to check in a fortnight. Thanks

There is plenty of time to claim, so if you cannot see it after about 21 days, then please post back here.

 

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Hoja
Aspiring Contributor
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Message 5 of 11

Re: Trouble seeing BT reward card in My Rewards

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Is it 14 or 21 days after broadband activation that I need to wait before I claim? Because it's over 14 days now and I don't see any rewards in my bt

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Distinguished Sage
Distinguished Sage
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Message 6 of 11

Re: Trouble seeing BT reward card in My Rewards

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@Hoja wrote:

Is it 14 or 21 days after broadband activation that I need to wait before I claim? Because it's over 14 days now and I don't see any rewards in my bt


What date did you place your online order, and what package did you order?

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Hoja
Aspiring Contributor
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Message 7 of 11

Re: Trouble seeing BT reward card in My Rewards

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Ordered Superfast Fibre 1 broadband and line rental (50mbps) on 22nd Dec
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Distinguished Sage
Distinguished Sage
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Message 8 of 11

Re: Trouble seeing BT reward card in My Rewards

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@Hoja wrote:
Ordered Superfast Fibre 1 broadband and line rental (50mbps) on 22nd Dec

This one then.

From 13.12.19 until 23.12.19 new to BT customers are eligible for a £60 Reward Card when ordering a Broadband Unlimited Package, £60 Reward Card when ordering a Superfast Fibre Essential Package, £80 Reward Card when ordering a Superfast Fibre Package, £110 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £110 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded

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Hoja
Aspiring Contributor
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Message 9 of 11

Re: Trouble seeing BT reward card in My Rewards

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Yes the £80 by reward card...
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Distinguished Sage
Distinguished Sage
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Message 10 of 11

Re: Trouble seeing BT reward card in My Rewards

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.