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Message 1 of 7

Trying to cancel a service is like trying to access the M25 at 5PM

Hi All,

 

I called last week to cancel BT Sports due to being charged for BT Sports each month when i am on the Entertainment package.  Moved over to Entertainment in September and BT sports should be included at £15 a month, but being charged.

 

The cancellation of BT Sports has been processed, however i also asked them to cancel my Netflix account from BT.  BT advised it will take 24 hours to complete due to the cancellation of BT Sports.

 

So i waited a week, did not recieve an email re Netflix but did recieve an email re Sports - called BT yesterday and asked if the order has been placed to cancel Netflix via BT.  The Indian employee said 'cancel BT Mobile' . . NO Cancel Netflix.....after saying that for five minutes she said ok, we will cancel Netflix, it will take 24 hours to process.

 

I queried why this was not done last week and she just did not understand me at all.

 

I said i would like to raise a complaint but specified that i was not available between 8.30 to 4.30PM due to work, she confirmed this with me.  I still recieved a phone call today at 12.10 but could not accept as i am at work.

 

My first problem here is why was i being charged for sports?

my second qestion hers is why did BT not cancel my netflix?

my third question is why dont BT call when you are available?

 

I hope one of the mods can look into this problem for me.

 

thanks

 

Cg

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CG Over An Out
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6 REPLIES 6
rarmitage124
Recognised Expert
390 Views
Message 2 of 7

Re: Trying to cancel a service is like trying to access the M25 at 5PM

Has the Netflix been canceled or is it still running?

If my post has been useful, please click on the Ratings star on the left-hand side of the post.

If I have answered your question correctly please let me know by clicking on ’Mark as Accepted Solution' Thanks
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Distinguished Sage
Distinguished Sage
386 Views
Message 3 of 7

Re: Trying to cancel a service is like trying to access the M25 at 5PM

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Message 4 of 7

Re: Trying to cancel a service is like trying to access the M25 at 5PM

It is still running,

 

I can still access it on my computer and so on.

 

What just frustrates me is that when i try and speak to someone, i always speak to someone that really does not know what they are doing or do not understand.

I dont have an accent, i speak loud and clear so i just dont get it?

 

Keith thanks for moving the feed, i dd not know where to put this so thanks.

 

cg

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CG Over An Out
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Highlighted
Moderator
Moderator
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Message 5 of 7

Re: Trying to cancel a service is like trying to access the M25 at 5PM

Hi ComputerGeek,

 

How are you?  Sorry for the problems you're having getting Netflix cancelled.

 

Send us over your details and we'll get this sorted for you from here.  Click on my username and under the "about me" section you'll see our contact link.

 

Cheers,

 

Robbie

Community ModeratorRobbieMac
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Message 6 of 7

Re: Trying to cancel a service is like trying to access the M25 at 5PM

Thanks, have sent you a message via the form. lots of questions asked im afraid.

thanks

cg

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CG Over An Out
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Message 7 of 7

Re: Trying to cancel a service is like trying to access the M25 at 5PM

Hi Mods,

 

I am speaking to someone at BT in the retentions team, they are trying to cancel my netflix account but stated that i need to re-contract my broadband with BT.

 

This sounds extreemly odd.

 

I have submitted a request to the mods, hope you can contact me.

 

thanks

 

CG

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CG Over An Out
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