I wrote a letter to cancel our service on 6th Sept as we are moving house on 10th October, but have had no response. I called on Monday this week and left my mobile number on the automated system. Still no response. If I don't get any response this week, I will stop the direct debits and BT can sort out the mess themselves.
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if you asre moving home why did you not phone the home move team and take your service to your new address instead of cancelling and possibly incuring cancellation charges also of course you letter may have never arrieved as you can also cancel over the phone