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lags103
Newbie
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Message 1 of 3

Trying to cancel

I wrote a letter to cancel our service on 6th Sept as we are moving house on 10th October, but have had no response. I called on Monday this week and left my mobile number on the automated system. Still no response. If I don't get any response this week, I will stop the direct debits and BT can sort out the mess themselves.

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Trying to cancel

try live chat

 

 

live chat

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 



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Distinguished Sage
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Message 3 of 3

Re: Trying to cancel

if you asre moving home  why did you  not phone  the home move team and take your service to your new address instead of cancelling and possibly incuring cancellation charges also  of course  you  letter may have never arrieved as you can also cancel  over the phone 

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