Trying to connect to BT is like winning the lottery

[kah22]

It would be easier to win the lottery than talk to BT anyway maybe can help me figure something out.   This is what I'm trying to send to BT

Re: Your recent email to me about Home Essentials eligibility check.

Checking your records you will see that I had applied for ur social but you engineer advised me that because of a tree near a protected building he couldn't get a wire from the old poll to my house with the result I can't get fibre! (I'm 74 and on pension credit)

following quote from your email has given me room for concern: 'If you’re still eligible, you’ll continue on the same plan for another 12 months. If you’re no longer eligible, we’ll move you to a plan with the same features as your current Home Essentials package, which will be priced at £5 more each month.' However I'm concerned that the fact that I can't receive fibre because of what I mentioned above will put me at a double disadvantage - I might have to pay an extra five pounds because I can't get fibre through no fault of my own.

Can you confirm that f I'm still eligible that I will not have to pay that extra £5 per month

Kevin 

Account Number XXX

my email

[Keith_Beddoe]

@kah22 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

I see you already have a broadband connection from BT, so FTTC (Fibre From The Cabinet)  over your existing copper cable, as shown on an earlier post.

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Dismal-speed-after-renewing-contract/m-p/2...

54.5

35

11.9

7.7

32.4

Available

Available

--

I assume that is full fibre (FTTP) that you are asking for, and this would involve a new optical fibre feed from a new pole which it not accessible.

Your existing package should continue as before, but you would not be able to take advantage of Full Fibre.