cancel
Showing results for 
Search instead for 
Did you mean: 
yodafarm
Newbie
124 Views
Message 1 of 5

Trying to order ref# CON 0067

hi,

 

I've been trying to order Unlimited Infinity 1 for months now - via BT directly and also via TCB and Quidco depending on the deals on.....

 

it brings up all my details etc and lets me proceed until I get the the final checking phase where I get an error saying the order cannot be processed Ref# Con-0067

 

Any reason why I shouldn't be able to? Currently on Sky fibre and no problems - seems like switching to BT is a problem though 😞

 

Mark

0 Ratings
Reply
4 REPLIES 4
Distinguished Sage
Distinguished Sage
118 Views
Message 2 of 5

Re: Trying to order ref# CON 0067

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

 

Perhaps the fibre cabinet is full, and no new orders can be taken?

 

In order to find out what services and speed range you should be getting, please enter your details (use address and postcode option)  into this form.
Broadband availability check


Please remember to edit out personal info before you post the results.


 
 

0 Ratings
Reply
Moderator
Moderator
110 Views
Message 3 of 5

Re: Trying to order ref# CON 0067

Hi @yodafarm and welcome.

 

I'm sorry you're having problems getting the order placed. @Keith_Beddoe is more than likely correct in that there's possibley capacity issues so if you can post the information he's requested we can take a look for you.

 

Cheers

 

David

Community ModeratorDaveM
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
yodafarm
Newbie
105 Views
Message 4 of 5

Re: Trying to order ref# CON 0067

Thanks, all available though....as I say I'm already on fibre from the cabinet

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

High Low High Low
VDSL Range A (Clean) 80 69 20 20 -- Available -- --
VDSL Range B (Impacted) 76.4 45.6 20 14.6 -- Available -- --
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date


Left in Jumper

FTTP on Demand 330 30 -- Available -- --
ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date


Left in Jumper

ADSL Max Up to 2.5 -- 1.5 to 5 Available -- --
Fixed Rate 1 -- -- Available -- --
Other Offerings




Availability Date



VDSL Multicast -- -- --

0 Ratings
Reply
Moderator
Moderator
102 Views
Message 5 of 5

Re: Trying to order ref# CON 0067

Thanks for confirminmg that @yodafarm.

 

I'm sure I can help with this. If I place the order for you it wouldn't qualify for any cashback offers as they're online only but if you want me to try and get this in place for you drop me over an email with your details and we'll take it from there. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

Community ModeratorDaveM
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply